Mom called the vet today around 3:30 to ask about my results. Here’s how the conversation went:
Mom: “Hi, this is Samantha *****. I brought Noodle in last Friday and was told we would have blood work results on Saturday or Monday. Yesterday evening I called to say that I hadn’t received a call and was told that Dr. M would call me back.”
Receptionist: “Oh, I’m sorry about that. Unfortunately, Tuesday (today) is Dr. M’s day off.”
Mom: “Well, can you fax/email the results to me?”
Receptionist: “No, I’m sorry we can’t do that until the doctor reviews them.”
Mom: “Can 1 of the other 6 doctors review them?”
Receptionist: “No, unfortunately not. Noodle is his patient and it would kind of be like stepping on his toes if another doctor got involved.”
Mom is mad….very mad. I am NOT Dr. M’s patient. I am a patient of the office! I have seen all of the doctors because we were never told that each practiced individually.
When I first started going to this office, there were only 2 doctors. Mom says they’re getting too big for their britches.
She said we are only going to see Dr. L and Dr. K from now on because they are the best and would never put her through this. They are both super duper about returning calls and making Mom feel comfortable.
Maybe tomorrow we’ll get answers….